Manage incidents, create services, schedule overrides, and track on-call rotations with your PagerDuty account You can use PagerDuty to: Incident Management: "Create a new incident for the database outage and assign it to the infrastructure team" On-call Scheduling: "Create a schedule override for this weekend and put Sarah on-call instead of John" Team Management: "Add the new DevOps engineer to the infrastructure response team" Status Updates: "Add a note to the current incident explaining the root cause and resolution steps"